Pet Insurance and GapOnly®

GapOnly® is an innovative payment service that works with selected pet insurance brands, so you can access your pet insurance benefit right away for eligible expenses. If your insurer is not in the selected list, we can still provide the necessary documentation for you to submit your claim.

How to claim using GapOnly®:

  1. If your pet insurance brand offers GapOnly, let our team know you’d like to submit a GapOnly® claim for your pet’s treatment.

  2. We’ll lodge a GapOnly® claim on your behalf, and it’s assessed in around 5 minutes.

  3. Once the claim’s been assessed and approved, you simply pay the gap (the amount not covered by your pet insurance policy) and go. 

A GapOnly® claim can be processed:

  • Monday – Friday 8:00am – 10:00pm

  • Saturday 8:00am – 5:00pm

  • (AEST or AEDT as applicable, excluding NSW public holidays)